A few years ago I was asked to review the braille signage in a downtown office building. There had been complaints from visitors about errors in the braille, and the owners wanted to be sure everything was up to standard. The biggest challenge was the numerous elevator banks in this tall structure.
Most of the braille errors made sense if you considered the signs were done years ago by sign-makers who relied on specialized equipment to produce the signs, but did not read braille themselves. Braille has its nuances, exceptions and rules of usage.
One sign had me puzzled. It made no sense whatsoever. As I was driving home, I saw that braille sign clearly in my mind’s eye, and I burst out laughing. It had been installed upside down!

A friend reads an ADA-mandated braille sign
With the advent of the Americans with Disabilities Act (ADA) in 1990, special signage has improved in quality and quantity. The ADA addresses discrimination in employment situations and public accommodation for people with special needs.
Typically the sign includes internationally recognized tactile picture symbols, braille, easy-to-read large print tactile typeface, non-glare surfaces, and high light and dark contrast. There are guidelines for all of this, as well as for placement of the signs on the wall
Spot Public Braille and get a Free Braille Alphabet Card
Now that you are aware of these special signs, you will begin noticing them in many places: elevators, restrooms ATMs, tactile floor plans. Use the comment feature below this article to let us know what you find. Everyone who responds with a list of public places where he/she has spotted braille signage will receive a free braille alphabet card.
To protect your privacy, please don’t post your mailing address in the comment. Do remember check your email address for accuracy. I’ll email soon to ask for a mailing address.
I was recently on a trip to Seattle, going there 2 – 3 times a year and I always check for the Braille on the elevators and room signs. Even at the historic Moore hotel, built in 1907, the new signs are there in Braille and they are accurate. I am thrilled when I spot a Braille sign and more thrilled when it is accurate. Thanks for sending me the free Alphabet card. I am just new to learning Braille and I would love the card to help me with my Braille lessons.
Thank you,
Holly Kaczmarski
Thank you for your astute observation. The braille you observed most likely is correct. Standard braille, called contracted braille, contains contractions of certain letter combinations. This makes the braille quicker to read, and it takes less space. “Customer Service Representative” has contractions in each word. There is are braille symbols to represent the letters “st” and “er” in “Customer;” “er” in “Service,” and “en” in “Representative.” For more than you may want to know about the braille system, go to this site: http://nfb.org/braille-transcribing, scroll down to Instructional manuals, and download “5th Editon Complete Manual (PDF)”
We just got a Blind Autistic young man added to our classroom. He comes from Michigan where he is use to reading in Braille. Unfortunately our school does not have anything in braille for him, however I am interested in obtaining the braille calendar for him. Any other help you can send will be greatly appreciated.
Thank you,
Patricia Geanuracos
11646 Town Center Rd.
RiverRidge High School
New Port Richey, Fl. 34654